PagerDuty / pagerduty.com
AI-powered digital operations platform for incident management that detects service disruptions, routes alerts to the right on-call responder, automates remediation steps, and provides AI postmortem analysis.
Pricing
$21/mo
Free plan
No
Category
Developer Tools
Platforms
3
Free plan
No
API access
Yes
Open source
No
Platforms
3
PagerDuty is the leading incident management and digital operations platform, used by engineering and operations teams to manage the response to service disruptions — alerting the right on-call person, orchestrating the incident response workflow, and supporting postmortem analysis after resolution.
AI Event Intelligence intelligently groups related alerts into a single incident rather than flooding on-call responders with thousands of individual alerts during major incidents. ML event correlation identifies which alerts are symptoms of the same underlying problem, reducing alert fatigue that causes important signals to be missed.
On-call routing uses ML to determine the right person to page based on the service, the time of day, the specific error type, and responder expertise — routing pages to the team member most likely to resolve the specific incident quickly.
Automated Diagnostics runs automated runbook steps when incidents are triggered — checking related services, querying monitoring systems, and running diagnostic scripts to gather context before the human responder even joins the incident. This automation reduces mean time to resolution by eliminating the initial context-gathering steps.
AI Postmortems generate incident timelines and initial postmortem drafts from incident data — who was paged, what actions were taken, what the resolution was — reducing the administrative burden of postmortem writing so teams conduct them consistently rather than skipping them due to workload.
PagerDuty AI runs as ml platform software built around data and text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android, with API access for teams that want to embed it into their own products.
The capabilities that matter most for teams evaluating PagerDuty AI.
ML correlates related alerts into single incidents rather than flooding on-call responders with individual alerts — reducing alert fatigue during major incidents.
Runs automated runbook steps on incident trigger to gather system context before human responders join — reducing mean time to resolution by eliminating initial investigation.
Generates incident timelines and initial postmortem analysis from incident data — reducing administrative burden so teams consistently conduct postmortems rather than skipping them.
Free plan (5 users). Professional $21/user/month. Business $41/user/month. Enterprise custom.
Model
Subscription
Starting price
$21/mo
Free trial
Yes
OpsGenie (Atlassian) provides incident management within the Atlassian ecosystem. Grafana OnCall provides open source alerting. AlertManager (Prometheus) provides open source alerting. VictorOps (Splunk) provides competing incident management.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, PagerDuty
Platforms
Web, iOS, Android
Deployment
SaaS
Integrations
Datadog, New Relic, AWS CloudWatch, Grafana, Slack, Teams, Jira, 1,000+ integrations, API
Team Collaboration
Yes
Launch Year
2022
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised. HIPAA eligible. Enterprise data handling agreements.
Incident and alert data processed under PagerDuty's data handling policy. Incident communications processed in real time — review data handling for sensitive operational data.
Editorial Verdict
PagerDuty is the standard AI incident management platform for engineering teams wanting alert correlation, intelligent routing, automated diagnostics, and AI postmortems in one platform.
Last verified July 24, 2026.
Free plan (5 users). Professional $21/user/month. Business $41/user/month. Enterprise custom.
Free plan with 100GB data/month. Standard $0.25/GB thereafter. Enterprise custom. Publicly traded (NEWR).
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised. HIPAA eligible. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised. HIPAA eligible. Enterprise data handling agreements.
Incident and alert data processed under PagerDuty's data handling policy. Incident communications processed in real time — review data handling for sensitive operational data.
Telemetry data (metrics, logs, traces) processed on New Relic's infrastructure. 100GB free tier data processed under New Relic's standard privacy policy.
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