Yellow.ai
Yellow.ai / yellow.ai
Enterprise omnichannel conversational AI platform for automating customer service across chat, voice, and messaging channels, with AI agent orchestration and live agent handoff.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
7
Free plan
No
API access
No
Open source
No
Platforms
7
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What is Yellow.ai?
Yellow.ai is an enterprise conversational AI platform providing customer service automation across chat (web, WhatsApp, Facebook Messenger, Instagram), voice, and email. The platform has grown strongly in Asia-Pacific and Middle East markets while expanding globally, and competes with Cognigy in the enterprise contact centre AI space.
The Dynamic Automation Platform (DAP) is Yellow.ai's low-code visual builder for creating AI conversation flows, including complex conditional logic, entity extraction, and multi-step customer service processes without requiring ML expertise from the team building the bot.
Voice AI handles phone customer service with natural language understanding, integrating with telecom and contact centre infrastructure. The Generative AI layer, added in 2023, allows more flexible natural language responses beyond rigid intent-based flows, reducing the need to pre-define every possible conversation path.
Agent Assist features provide real-time AI support for human agents — surfacing relevant knowledge, suggesting responses, and summarising conversations for post-call notes. The transition between AI agent and human agent is configurable to trigger based on customer sentiment, complexity signals, or explicit customer request.
Yellow.ai serves customers including Domino's, Hyundai, and Volkswagen, primarily for customer service and employee experience automation use cases.
How Yellow.ai works
Yellow.ai runs as conversational ai agent software built around text and audio workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, whatsapp, and facebook.
Watch Yellow.ai in action
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What makes it worth shortlisting
The capabilities that matter most for teams evaluating Yellow.ai.
Dynamic Automation Platform
Low-code visual flow builder for creating complex AI conversation workflows without ML expertise, including conditional logic and entity extraction.
Voice AI
Natural language phone IVR handling customer service requests in spoken conversation, integrating with existing contact centre infrastructure.
Generative AI layer
LLM-powered flexible response generation that reduces rigid intent-matching limitations, allowing more natural customer conversation flows.
Best use cases
Who should use it
Pros
- Strong omnichannel coverage including WhatsApp and social messaging alongside voice and web
- 100+ languages support is valuable for global customer service operations
- Generative AI layer reduces rigid intent-based flow limitations
- Strong growth in Asia-Pacific and Middle East markets with strong regional references
Cons
- Pricing requires sales engagement — no transparent self-serve pricing
- Implementation complexity of enterprise deployment
- Less established than Cognigy in European and North American enterprise contact centres
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Is it worth the price?
No public pricing. Contact for pricing. Free trial available. Targets mid-market and enterprise contact centres.
Model
Subscription
Starting price
Free
Free trial
Yes
Tools like Yellow.ai
Cognigy is stronger in European enterprise contact centres with deeper compliance features. Nuance (Microsoft) is the traditional incumbent. Botpress is an open source alternative with self-hosting. Freshdesk Freddy AI is more accessible for Freshdesk users.
Yellow.ai vs Hugging Face
A side-by-side look at the closest alternative in this category.
Yellow.ai
Yellow.ai
Hugging Face
Hugging Face
No public pricing. Contact for pricing. Free trial available. Targets mid-market and enterprise contact centres.
Free for most models and Spaces. Pro $9/month for private models, priority inference, and ZeroGPU. Enterprise Hub from $20/user/month for team collaboration and security.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Enterprise Hub includes SSO, access controls, audit logs, and private infrastructure. SOC 2 compliant.
Review Yellow.ai's data handling policy. Customer conversation data processed on Yellow.ai's infrastructure.
Public models and datasets are openly accessible. Enterprise Hub provides private model storage with data handling agreements. Review individual model licences before commercial deployment.
- Strong omnichannel coverage including WhatsApp and social messaging alongside voice and web
- 100+ languages support is valuable for global customer service operations
- Generative AI layer reduces rigid intent-based flow limitations
- Strong growth in Asia-Pacific and Middle East markets with strong regional references
- De facto standard hub for open source AI models with 500,000+ available
- Transformers library provides consistent API for diverse model families
- Spaces enable easy demo deployment without web infrastructure
- Free for public models and strong community support
- Pricing requires sales engagement — no transparent self-serve pricing
- Implementation complexity of enterprise deployment
- Less established than Cognigy in European and North American enterprise contact centres
- Technical platform primarily for developers and researchers
- Inference API quality varies for very large or complex models
- Navigation complexity increases with scale of the platform
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Yellow.ai
Platforms
Web, WhatsApp, Facebook, Instagram, Voice, Email, SMS
Deployment
Enterprise, SaaS
Integrations
Salesforce, HubSpot, Zendesk, Freshdesk, SAP, ServiceNow, API
Team Collaboration
Yes
Launch Year
2019
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Review Yellow.ai's data handling policy. Customer conversation data processed on Yellow.ai's infrastructure.
What users are saying
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
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Common questions about Yellow.ai
Editorial Verdict
Should you use Yellow.ai?
Yellow.ai is a strong choice for enterprises needing omnichannel customer service AI across chat, voice, and social messaging channels, particularly for global operations requiring multilingual support.
Last verified July 24, 2026.