Momentive / surveymonkey.com
AI-powered survey and feedback platform providing AI survey creation, AI response analysis, sentiment classification, and research intelligence for organisations collecting feedback at scale.
Pricing
Free
Free plan
Yes
Category
Developer Tools
Platforms
3
Free plan
Yes
API access
Yes
Open source
No
Platforms
3
SurveyMonkey (now Momentive) is the most widely used online survey platform — providing AI-enhanced survey creation, response collection, and analysis for organisations conducting market research, customer feedback, and employee engagement surveys. SurveyMonkey Genius uses AI to evaluate survey questions before launch — identifying questions that may be biased, unclear, or prone to abandonment and suggesting improvements for better data quality. AI Response Analysis uses NLP to process open-text responses — automatically categorising themes, identifying sentiment patterns, and summarising qualitative feedback at scale without manual coding. Sentiment Classification applies AI to identify positive, negative, and neutral responses — providing quantitative sentiment metrics from qualitative open-text feedback. AI-powered Expert Templates generate surveys optimised for specific research goals — market research, net promoter score, employee engagement, event feedback, and other common survey scenarios. Logic and Skip Logic provides survey routing based on respondent answers — showing relevant follow-up questions without requiring all respondents to answer irrelevant questions. Data Visualisation automatically converts survey results to charts and dashboards — sharing results with stakeholders without manual chart creation. Audience Panel provides targeted survey respondents — purchasing access to specific demographic respondent groups for market research without recruiting respondents separately. With 40M+ users and deployment across enterprises for market research and feedback, SurveyMonkey validates as the most widely used online survey platform.
SurveyMonkey AI runs as ml platform software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android, with API access for teams that want to embed it into their own products.
The capabilities that matter most for teams evaluating SurveyMonkey AI.
AI question quality evaluation before launch — improving survey data reliability by identifying bias and clarity issues before respondents see the survey.
NLP theme identification and sentiment classification from open-text responses — qualitative analysis at scale without manual coding.
Targeted respondent recruitment for market research — accessing specific demographic groups without separate respondent sourcing.
Basic free (10 questions/survey). Advantage $39/month. Premier $119/month. Enterprise custom.
Model
Freemium
Starting price
Free
Free trial
No
Qualtrics XM (covered) provides enterprise experience management. Typeform (covered) provides conversational surveys. Google Forms provides free basic surveys. Alchemer provides flexible survey and data collection.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Momentive
Platforms
Web, iOS, Android
Deployment
SaaS
Integrations
Salesforce, HubSpot, Slack, Google Analytics, API
Team Collaboration
No
Launch Year
2023
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. Enterprise data handling agreements.
Survey response data processed on Momentive cloud. Audience panel respondent data handled under market research privacy standards.
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Editorial Verdict
SurveyMonkey is the most widely deployed AI survey platform for market research, customer feedback, and employee engagement needing AI question quality, open-text analysis, and targeted audience panels.
Last verified July 24, 2026.
Basic free (10 questions/survey). Advantage $39/month. Premier $119/month. Enterprise custom.
Enterprise licensing. No public pricing. Annual contracts. Demo available.
AI-enhanced survey creation and quality improvement
Open-text response analysis and theme identification
Market research with targeted audience panels
Customer and employee feedback measurement
Research intelligence from large response sets
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised. HIPAA eligible. Enterprise data handling agreements.
Survey response data processed on Momentive cloud. Audience panel respondent data handled under market research privacy standards.
Customer and employee feedback data processed under Medallia's enterprise data handling policy. GDPR and CCPA compliance for respondent data. HIPAA BAA available for healthcare deployments.
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