Rocket.Chat / rocket.chat
AI-powered open-source team communication platform providing AI smart replies, omnichannel customer support, and self-hosted deployment for teams wanting data control.
Pricing
Free
Free plan
Yes
Category
Productivity
Platforms
6
Free plan
Yes
API access
Yes
Open source
Yes
Platforms
6
Rocket.Chat is an open-source team communication and customer support platform providing self-hosted messaging, video conferencing, and omnichannel customer engagement. AI Smart Replies suggest contextual responses. AI Translation enables real-time cross-language messaging. Omnichannel consolidates website chat, Facebook Messenger, WhatsApp, Instagram, and Telegram. End-to-End Encryption protects direct messages. Marketplace provides extensions and bots. With open-source community adoption, Rocket.Chat validates as an accessible Slack alternative.
Rocket.Chat AI runs as llm assistant software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android, with API access for teams that want to embed it into their own products.
The capabilities that matter most for teams evaluating Rocket.Chat AI.
AI contextual response suggestions reducing typing effort.
Consolidated customer social messaging management from one interface.
Complete data control with messages on customer infrastructure.
Community (free self-hosted). Starter $2/user/month. Pro $7/user/month. Enterprise custom.
Model
Open Source
Starting price
Free
Free trial
No
Mattermost (rank 932) provides security-focused self-hosted messaging. Slack (covered) provides widely deployed cloud messaging. Microsoft Teams (rank 871) provides enterprise collaboration.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
Rocket.Chat, OpenAI
Platforms
Web, iOS, Android, macOS, Windows, Linux
Deployment
Open Source, SaaS
Integrations
GitHub, GitLab, Jira, Salesforce, Zapier, API
Team Collaboration
Yes
Launch Year
2023
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. GDPR compliant. Enterprise data handling agreements.
Message data processed on customer self-hosted infrastructure or Rocket.Chat cloud.
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Editorial Verdict
Rocket.Chat is a solid open-source team communication platform for data-conscious organisations wanting AI smart replies, omnichannel support, and self-hosted messaging.
Last verified July 24, 2026.
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Community (free self-hosted). Starter $2/user/month. Pro $7/user/month. Enterprise custom.
Free self-hosted. Cloud from $10/user/month. Enterprise custom.
SOC 2 Type II. GDPR compliant. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP High. ITAR compliant.
Message data processed on customer self-hosted infrastructure or Rocket.Chat cloud.
Message data processed on customer self-hosted infrastructure. FedRAMP High for US government cloud deployments.
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