Kaseya AI
Kaseya / kaseya.com
AI-powered IT management and security platform for managed service providers providing RMM, PSA, backup, security, and AI-enhanced IT operations across the Kaseya portfolio.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
5
Free plan
No
API access
No
Open source
No
Platforms
5
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What is Kaseya AI?
Kaseya is the largest IT management software company for managed service providers — providing a comprehensive portfolio of IT management, security, and business operations tools that MSPs use to serve their SMB clients. Following major acquisitions (Datto in 2022, IT Glue in 2018, Spanning, Unitrends, and many others), Kaseya provides more than 30 products covering every aspect of MSP operations. IT Complete is Kaseya's unified MSP platform concept — consolidating RMM (Kaseya VSA), PSA (BMS), endpoint security, backup (Datto), documentation (IT Glue), and billing into one platform with a Kaseya 365 subscription model. AI capabilities across the Kaseya portfolio include Kaseya AI Agent — AI that automates routine MSP tasks, diagnoses IT issues, creates remediation scripts from natural language, and provides recommendations for client environments. RMM (Kaseya VSA) provides remote monitoring, patch management, scripting, and remote access — the core MSP tool for managing client endpoints. IT Glue provides IT documentation — the most widely deployed IT documentation tool for MSPs capturing network maps, credentials, SOPs, and asset information. Datto (rank 808) provides backup and DR within the Kaseya portfolio. Kaseya 365 bundled subscription provides multiple Kaseya products at discounted all-in pricing — simplifying MSP licensing across the portfolio.
How Kaseya AI works
Kaseya AI runs as llm assistant software built around text and data workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
Watch Kaseya AI in action
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What makes it worth shortlisting
The capabilities that matter most for teams evaluating Kaseya AI.
Kaseya AI Agent
AI automating IT issue diagnosis and script creation across the MSP portfolio — reducing technician manual work for routine remediation tasks and improving response speed.
IT Glue
The most widely deployed MSP documentation tool — capturing network maps, credentials, SOPs, and client environment knowledge for efficient technician access during service delivery.
Kaseya 365
Bundled subscription packaging RMM, PSA, documentation, and security at consolidated pricing — simplifying MSP software stack management and reducing per-tool licensing complexity.
Best use cases
Who should use it
Pros
- Largest IT management software portfolio for MSPs — one vendor for RMM, PSA, backup, documentation, and security
- Kaseya AI Agent automates routine IT tasks reducing technician burden
- IT Glue is the most widely deployed IT documentation tool for MSPs
- Kaseya 365 bundled pricing simplifies MSP software licensing across multiple tools
Cons
- 4.0 rating reflects customer experience variability across Kaseya's very large product portfolio
- Private equity ownership with aggressive acquisition strategy — evaluate product integration quality
- Competing with ConnectWise, N-able, and Datto (own portfolio for backup) for MSP IT management
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Is it worth the price?
Annual subscription. Custom pricing. Private company (Vista Equity/Insight Partners). Demo available.
Model
Subscription
Starting price
Free
Free trial
Yes
Tools like Kaseya AI
ConnectWise provides competing comprehensive MSP platform. N-able provides RMM and security for MSPs. NinjaOne (rank 800) provides MSP RMM with higher satisfaction ratings. Atera (rank 807) provides AI-native per-technician MSP platform.
Kaseya AI vs Hugging Face
A side-by-side look at the closest alternative in this category.
Kaseya AI
Kaseya
Hugging Face
Hugging Face
Annual subscription. Custom pricing. Private company (Vista Equity/Insight Partners). Demo available.
Free for most models and Spaces. Pro $9/month for private models, priority inference, and ZeroGPU. Enterprise Hub from $20/user/month for team collaboration and security.
AI-enhanced MSP IT management across comprehensive portfolio
RMM, PSA, documentation, and backup in one vendor
AI-automated IT diagnosis and remediation
IT Glue documentation for MSP knowledge management
Bundled Kaseya 365 pricing for MSP portfolio
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
Enterprise Hub includes SSO, access controls, audit logs, and private infrastructure. SOC 2 compliant.
IT management and MSP operations data processed on Kaseya cloud. Multi-tenant architecture isolates client data across MSP customer environments.
Public models and datasets are openly accessible. Enterprise Hub provides private model storage with data handling agreements. Review individual model licences before commercial deployment.
- Largest IT management software portfolio for MSPs — one vendor for RMM, PSA, backup, documentation, and security
- Kaseya AI Agent automates routine IT tasks reducing technician burden
- IT Glue is the most widely deployed IT documentation tool for MSPs
- Kaseya 365 bundled pricing simplifies MSP software licensing across multiple tools
- De facto standard hub for open source AI models with 500,000+ available
- Transformers library provides consistent API for diverse model families
- Spaces enable easy demo deployment without web infrastructure
- Free for public models and strong community support
- 4.0 rating reflects customer experience variability across Kaseya's very large product portfolio
- Private equity ownership with aggressive acquisition strategy — evaluate product integration quality
- Competing with ConnectWise, N-able, and Datto (own portfolio for backup) for MSP IT management
- Technical platform primarily for developers and researchers
- Inference API quality varies for very large or complex models
- Navigation complexity increases with scale of the platform
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
Kaseya
Platforms
Web, iOS, Android, Windows agent, Mac agent
Deployment
SaaS
Integrations
ConnectWise, Autotask, Major security vendors, Billing systems, API
Team Collaboration
No
Launch Year
2022
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
IT management and MSP operations data processed on Kaseya cloud. Multi-tenant architecture isolates client data across MSP customer environments.
What users are saying
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
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Common questions about Kaseya AI
Editorial Verdict
Should you use Kaseya AI?
Kaseya is the most comprehensive AI IT management portfolio for MSPs wanting RMM, PSA, documentation, backup, and security from one vendor with bundled pricing.
Last verified July 24, 2026.