Ivanti (Cherwell) / cherwell.com
AI-powered ITSM and low-code automation platform providing AI workflow automation, no-code ITSM customisation, and IT service management for mid-market and enterprise IT teams.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
3
Free plan
No
API access
No
Open source
No
Platforms
3
Cherwell is an ITSM and low-code application platform owned by Ivanti — providing AI-enhanced IT service management, no-code workflow customisation, and IT operations automation for mid-market and enterprise organisations. Ivanti acquired Cherwell in 2021, integrating it with Ivanti's endpoint management capabilities. AI capabilities include AI Ticket Intelligence — automatically categorising, prioritising, and routing incoming service tickets based on content analysis and historical patterns. mApp Technology is Cherwell's distinctive low-code approach — mergeable applications that extend Cherwell's ITSM capabilities through drag-and-drop design without custom code, enabling deep customisation without programming expertise. ITSM Workflow Automation provides trigger-based process automation — routing approvals, sending notifications, and updating records based on configurable business rules. No-Code Form Builder creates custom service catalogue request forms — business teams building request forms for services without developer involvement. Integration Hub connects Cherwell to external systems — pre-built connectors to Microsoft, Salesforce, and monitoring tools. Reporting and Dashboards provide service desk performance visibility — SLA compliance, ticket trends, and self-service deflection metrics. With mid-market and enterprise IT team adoption, Cherwell validates for organisations wanting deep ITSM customisation without programming expertise.
Cherwell AI runs as llm assistant software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
The capabilities that matter most for teams evaluating Cherwell AI.
Automatic categorisation and routing reducing manual triage.
Low-code drag-and-drop ITSM customisation without programming.
Pre-built connectors for common enterprise system integration.
Enterprise licensing. No public pricing. Annual contracts. Owned by Ivanti. Demo available.
Model
Enterprise
Starting price
Free
Free trial
Yes
ServiceNow (covered) provides enterprise ITSM. Freshservice (rank 956) provides accessible ITSM. TOPdesk (rank 998) provides multi-department ITSM. Ivanti (rank 958) provides ITSM with endpoint management.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
Ivanti AI
Platforms
Web, iOS, Android
Deployment
SaaS, On-premise
Integrations
Microsoft 365, Salesforce, Active Directory, Monitoring tools, API
Team Collaboration
Yes
Launch Year
2022
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
ITSM and service data processed on Ivanti/Cherwell cloud or customer on-premise.
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
Editorial Verdict
Cherwell is a solid AI low-code ITSM for mid-market organisations wanting deep no-code customisation, AI ticket intelligence, and ITSM integration with Ivanti endpoint management.
Last verified July 24, 2026.
Enterprise licensing. No public pricing. Annual contracts. Owned by Ivanti. Demo available.
Annual subscription. Custom pricing per module. Private company (employee-owned). Demo available.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. Enterprise data handling agreements.
ITSM and service data processed on Ivanti/Cherwell cloud or customer on-premise.
Service request and knowledge data processed on TOPdesk cloud or customer on-premise.
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