Atlassian Intelligence
Atlassian / atlassian.com
AI layer built into Jira, Confluence, Jira Service Management, and other Atlassian products providing natural language search, content generation, and issue summarisation.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
3
Free plan
No
API access
No
Open source
No
Platforms
3
What is Atlassian Intelligence?
Atlassian Intelligence is the AI capability embedded throughout Atlassian's suite of products — Jira Software, Confluence, Jira Service Management, Bitbucket, and others — used by millions of software developers and IT teams worldwide. For organisations already paying for Atlassian's Cloud products, Intelligence is included at no additional cost, making it one of the most accessible AI integrations in the enterprise software market.
In Jira, AI features include natural language issue search (asking 'show me all open bugs assigned to the mobile team this sprint' instead of constructing a JQL query), issue summarisation for long comment threads, and AI-generated descriptions when creating new issues. For teams drowning in hundreds of Jira tickets, the summarisation and search capabilities reduce the time spent navigating the backlog.
In Confluence, the AI writing assistant drafts pages, summarises long documents, and answers questions about workspace content. 'What decisions were made about the API design?' searches across Confluence pages and returns a sourced answer rather than a list of links to search through manually.
Jira Service Management's AI features route incoming support tickets automatically, suggest responses based on similar resolved tickets, and generate summaries for long incident timelines. For IT teams managing high-volume service desks, automated routing and suggested responses reduce resolution time.
Roving access across the entire Atlassian suite within a single subscription makes Intelligence a practical low-friction AI addition for organisations already committed to the Atlassian ecosystem. The limitation is that Intelligence is only available on Cloud plans; Data Center and Server customers do not have access.
How Atlassian Intelligence works
Atlassian Intelligence runs as writing assistant software built around text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
Watch Atlassian Intelligence in action
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What makes it worth shortlisting
The capabilities that matter most for teams evaluating Atlassian Intelligence.
Natural language Jira search
Ask questions about your Jira backlog in plain English rather than constructing JQL queries.
Issue summarisation
Condenses long comment threads on Jira issues into a brief current status overview.
Confluence Q&A
Searches across Confluence pages and answers questions with citations, replacing manual document search.
Best use cases
Who should use it
Pros
- No additional cost for Atlassian Cloud customers
- AI across Jira and Confluence covers software team's most-used tools
- Natural language Jira search replaces complex JQL for routine queries
- Rovo adds AI search and agents across the Atlassian workspace
Cons
- Cloud-only — not available for Data Center or Server deployments
- AI capabilities less advanced than specialised point solutions
- Effectiveness depends on how well-structured the Jira and Confluence workspace is
Is it worth the price?
Atlassian Intelligence is included in Jira Software, Confluence, and other Atlassian products at no additional cost for Standard and above plans. Jira Software Standard starts at $8.15/user/month. Cloud plans only.
Model
Subscription
Starting price
Free
Free trial
No
Tools like Atlassian Intelligence
Linear AI is purpose-built for engineering teams with a superior user experience. Notion AI suits document-centric teams. Monday.com AI is better for non-engineering visual project management. GitHub Copilot handles the coding side of developer workflows.
Atlassian Intelligence vs Augment Code
A side-by-side look at the closest alternative in this category.
Atlassian Intelligence
Atlassian
Augment Code
Augment Code
Atlassian Intelligence is included in Jira Software, Confluence, and other Atlassian products at no additional cost for Standard and above plans. Jira Software Standard starts at $8.15/user/month. Cloud plans only.
No public pricing. Contact for pricing. Targets professional software engineering teams. Free trial available.
Atlassian Trust Center compliance: SOC 2 Type II, ISO 27001, GDPR, HIPAA. Customer data not used to train AI models. Enterprise includes data handling agreements.
SOC 2 Type II. GDPR compliant. Codebase context indexed with enterprise data handling agreements. Self-hosted options available for enterprise.
Atlassian Intelligence processes Jira and Confluence content through AI providers. Customer data is not used to train AI models. Review Atlassian's AI data handling documentation for specifics.
Review Augment Code's data handling policy. Codebase content indexed on Augment's infrastructure. Enterprise includes data handling agreements and self-hosted options.
- No additional cost for Atlassian Cloud customers
- AI across Jira and Confluence covers software team's most-used tools
- Natural language Jira search replaces complex JQL for routine queries
- Rovo adds AI search and agents across the Atlassian workspace
- Deep codebase context produces suggestions consistent with team-specific patterns and conventions
- Agentic multi-step task execution handles more complex coding tasks end-to-end
- Founded by Google and Microsoft engineering leaders with professional engineer focus
- Test running and iteration loop for autonomous task completion
- Cloud-only — not available for Data Center or Server deployments
- AI capabilities less advanced than specialised point solutions
- Effectiveness depends on how well-structured the Jira and Confluence workspace is
- No public pricing requires sales engagement
- Professional engineer focus means less accessible for beginners
- Less established than GitHub Copilot with smaller adoption base
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, Anthropic, Atlassian
Platforms
Web, iOS, Android
Deployment
SaaS
Integrations
Atlassian ecosystem (Jira, Confluence, Bitbucket, etc.), Slack, GitHub, API
Team Collaboration
Yes
Launch Year
2023
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
Atlassian Trust Center compliance: SOC 2 Type II, ISO 27001, GDPR, HIPAA. Customer data not used to train AI models. Enterprise includes data handling agreements.
Atlassian Intelligence processes Jira and Confluence content through AI providers. Customer data is not used to train AI models. Review Atlassian's AI data handling documentation for specifics.
What users are saying
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Common questions about Atlassian Intelligence
Editorial Verdict
Should you use Atlassian Intelligence?
Atlassian Intelligence is the most practical AI choice for organisations already invested in Jira and Confluence. For organisations not on Atlassian, Linear AI and Notion AI provide comparable features in different ecosystems.
Last verified July 24, 2026.