8x8 AI
8x8 / 8x8.com
AI-powered unified communications and contact centre platform providing cloud PBX, video, messaging, and AI-enhanced contact centre capabilities for SMB to enterprise organisations.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
4
Free plan
No
API access
No
Open source
No
Platforms
4
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What is 8x8 AI?
8x8 is a cloud unified communications (UCaaS) and contact centre (CCaaS) platform — providing cloud PBX calling, video conferencing, team messaging, and contact centre capabilities in one integrated platform. 8x8 AI enhances the platform with AI meeting summaries, AI conversation analytics, AI customer interaction sentiment analysis, and AI agent assistance for contact centre agents. The unified UCaaS and CCaaS platform differentiates 8x8 from vendors offering only one or the other — providing a single vendor for both employee communications and customer communications infrastructure. AI Meeting Summaries automatically generate notes from video meetings, capturing key discussions, action items, and decisions without manual note-taking. Contact Centre AI provides real-time agent assistance — surfacing relevant knowledge base articles during customer calls, monitoring sentiment, and suggesting responses. Conversational AI enables automated self-service interactions through IVR, chatbot, and voice bot channels before escalating to human agents. 8x8 Conversation IQ analyses all customer interactions for quality management and coaching insights. With customers across SMB and mid-market organisations in financial services, healthcare, and government, 8x8 validates for organisations wanting an integrated UCaaS and CCaaS platform without separate vendors.
How 8x8 AI works
8x8 AI runs as llm assistant software built around audio and text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
Watch 8x8 AI in action
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What makes it worth shortlisting
The capabilities that matter most for teams evaluating 8x8 AI.
8x8 AI
Meeting summaries, conversation analytics, and contact centre agent assistance — AI embedded across employee and customer communications in the unified platform.
Integrated UCaaS + CCaaS
Employee communications (cloud PBX, video, messaging) and customer communications (contact centre) in one platform — eliminating separate vendor management for both communications functions.
Conversational AI
Automated self-service through IVR, chatbot, and voice bot channels — handling routine customer inquiries before escalating to human agents, reducing contact centre volume.
Best use cases
Who should use it
Pros
- Integrated UCaaS and CCaaS in one platform reduces vendor complexity for organisations wanting both
- AI meeting summaries and agent assistance address the highest-value AI use cases in business communications
- HIPAA eligibility and FedRAMP eligibility addresses healthcare and government communications requirements
- Publicly traded (EGHT) providing transparent financials validating communications platform investment
Cons
- Public company under financial pressure — evaluate product investment trajectory
- Competing with RingCentral (covered), Zoom, and Microsoft Teams for UCaaS market and Genesys, NICE for CCaaS
- 4.1 rating reflects some customer experience variability across different feature areas
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Is it worth the price?
Annual subscription. Per-user pricing. Publicly traded (EGHT). Demo available.
Model
Subscription
Starting price
Free
Free trial
Yes
Tools like 8x8 AI
RingCentral (covered) is the most widely deployed UCaaS. Zoom provides video-first communications. Microsoft Teams provides communications within Microsoft 365. Genesys provides enterprise CCaaS. NICE provides contact centre analytics.
8x8 AI vs Hugging Face
A side-by-side look at the closest alternative in this category.
8x8 AI
8x8
Hugging Face
Hugging Face
Annual subscription. Per-user pricing. Publicly traded (EGHT). Demo available.
Free for most models and Spaces. Pro $9/month for private models, priority inference, and ZeroGPU. Enterprise Hub from $20/user/month for team collaboration and security.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP eligible. Enterprise data handling agreements.
Enterprise Hub includes SSO, access controls, audit logs, and private infrastructure. SOC 2 compliant.
Communications and call data processed on 8x8 cloud. Review data handling for call recordings used in AI analytics and quality management.
Public models and datasets are openly accessible. Enterprise Hub provides private model storage with data handling agreements. Review individual model licences before commercial deployment.
- Integrated UCaaS and CCaaS in one platform reduces vendor complexity for organisations wanting both
- AI meeting summaries and agent assistance address the highest-value AI use cases in business communications
- HIPAA eligibility and FedRAMP eligibility addresses healthcare and government communications requirements
- Publicly traded (EGHT) providing transparent financials validating communications platform investment
- De facto standard hub for open source AI models with 500,000+ available
- Transformers library provides consistent API for diverse model families
- Spaces enable easy demo deployment without web infrastructure
- Free for public models and strong community support
- Public company under financial pressure — evaluate product investment trajectory
- Competing with RingCentral (covered), Zoom, and Microsoft Teams for UCaaS market and Genesys, NICE for CCaaS
- 4.1 rating reflects some customer experience variability across different feature areas
- Technical platform primarily for developers and researchers
- Inference API quality varies for very large or complex models
- Navigation complexity increases with scale of the platform
Technical & deployment info
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, 8x8
Platforms
Web, iOS, Android, Desk phones
Deployment
SaaS
Integrations
Salesforce, Microsoft Teams, Google Workspace, API
Team Collaboration
Yes
Launch Year
2023
Security & privacy
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP eligible. Enterprise data handling agreements.
Communications and call data processed on 8x8 cloud. Review data handling for call recordings used in AI analytics and quality management.
What users are saying
Verified reviews from signed-in users, stored in the backend and averaged into this tool's rating.
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Common questions about 8x8 AI
Editorial Verdict
Should you use 8x8 AI?
8x8 is a strong AI unified communications platform for SMB to mid-market organisations wanting UCaaS and CCaaS integration, AI meeting summaries, and contact centre agent assistance from one vendor.
Last verified July 24, 2026.