8x8 / 8x8.com
AI-powered unified communications and contact centre platform providing cloud PBX, video, messaging, and AI-enhanced contact centre capabilities for SMB to enterprise organisations.
Pricing
Free
Free plan
No
Category
Developer Tools
Platforms
4
Free plan
No
API access
No
Open source
No
Platforms
4
8x8 is a cloud unified communications (UCaaS) and contact centre (CCaaS) platform — providing cloud PBX calling, video conferencing, team messaging, and contact centre capabilities in one integrated platform. 8x8 AI enhances the platform with AI meeting summaries, AI conversation analytics, AI customer interaction sentiment analysis, and AI agent assistance for contact centre agents. The unified UCaaS and CCaaS platform differentiates 8x8 from vendors offering only one or the other — providing a single vendor for both employee communications and customer communications infrastructure. AI Meeting Summaries automatically generate notes from video meetings, capturing key discussions, action items, and decisions without manual note-taking. Contact Centre AI provides real-time agent assistance — surfacing relevant knowledge base articles during customer calls, monitoring sentiment, and suggesting responses. Conversational AI enables automated self-service interactions through IVR, chatbot, and voice bot channels before escalating to human agents. 8x8 Conversation IQ analyses all customer interactions for quality management and coaching insights. With customers across SMB and mid-market organisations in financial services, healthcare, and government, 8x8 validates for organisations wanting an integrated UCaaS and CCaaS platform without separate vendors.
8x8 AI runs as llm assistant software built around audio and text workflows. Users typically start with a prompt, upload, or connected data source, and the underlying model handles the heavy lifting before returning a result you can refine or export. It's available on web, ios, and android.
The capabilities that matter most for teams evaluating 8x8 AI.
Meeting summaries, conversation analytics, and contact centre agent assistance — AI embedded across employee and customer communications in the unified platform.
Employee communications (cloud PBX, video, messaging) and customer communications (contact centre) in one platform — eliminating separate vendor management for both communications functions.
Automated self-service through IVR, chatbot, and voice bot channels — handling routine customer inquiries before escalating to human agents, reducing contact centre volume.
Annual subscription. Per-user pricing. Publicly traded (EGHT). Demo available.
Model
Subscription
Starting price
Free
Free trial
Yes
RingCentral (covered) is the most widely deployed UCaaS. Zoom provides video-first communications. Microsoft Teams provides communications within Microsoft 365. Genesys provides enterprise CCaaS. NICE provides contact centre analytics.
A side-by-side look at the closest alternative in this category.
Key facts about model providers, platforms, and team support.
Model Provider
OpenAI, 8x8
Platforms
Web, iOS, Android, Desk phones
Deployment
SaaS
Integrations
Salesforce, Microsoft Teams, Google Workspace, API
Team Collaboration
Yes
Launch Year
2023
Compliance signals and data-handling notes as reported by the vendor.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP eligible. Enterprise data handling agreements.
Communications and call data processed on 8x8 cloud. Review data handling for call recordings used in AI analytics and quality management.
Editorial Verdict
8x8 is a strong AI unified communications platform for SMB to mid-market organisations wanting UCaaS and CCaaS integration, AI meeting summaries, and contact centre agent assistance from one vendor.
Last verified July 24, 2026.
Annual subscription. Per-user pricing. Publicly traded (EGHT). Demo available.
Free plan (limited). Webex Meetings $14.50/host/month. Suite $25/user/month. Enterprise custom. Owned by Cisco.
SOC 2 Type II. ISO 27001. GDPR compliant. HIPAA eligible. FedRAMP eligible. Enterprise data handling agreements.
SOC 2 Type II. ISO 27001. GDPR compliant. FedRAMP authorised. HIPAA eligible. Enterprise data handling agreements.
Communications and call data processed on 8x8 cloud. Review data handling for call recordings used in AI analytics and quality management.
Meeting audio, video, and transcript data processed on Webex cloud. FedRAMP for US government meetings. End-to-end encryption available for high-security meetings.
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